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  • What is KeysightCare?

    When you have technical challenges and are working against the clock, you need help now. KeysightCare reengineers the service experience. You receive dedicated, proactive support through a single point of contact for instruments, software, and solutions. Get faster response times, faster access to specialized experts, and faster time to resolution.

    Do you know KeysightCare is included with new instrument purchase? As a KeysightCare subscriber, you get direct access to Keysight’s experts on every subject, as well as a portal of thousands of technical articles, constantly refreshed and added to, so you can do your own research quickly and easily.

    Keysight Support Portal

    Start receiving your personalized, proactive, and priority support

    Support Scaled To Your Needs

    Committed support to minimize downtime of critical systems and your engineers.

    KeysightCare Technical Support

    Assistance

    • 2-business-day technical response
    • online knowledge center
    • self-service web portal

    KeysightCare Software Support

    Subscription

    • 4-business-hour technical response
    • online knowledge center
    • self-service web portal
    • proactive software notifications
    • software updates and enhancements

    KeysightCare Assured

    Committed

    • 4-business-hour technical response
    • online knowledge center
    • self-service web portal
    • proactive firmware notifications
    • repair coverage
    • 10-day instrument repair

    KeysightCare Enhanced

    Priority

    • 2-business-hour technical response
    • online knowledge center
    • self-service web portal
    • proactive firmware notifications
    • repair coverage
    • 7-day instrument repair
    • calibration coverage
    • 5-day expedited calibration

    Experience the Keysight Support Portal

    View one-minute videos for key features

    Solve Tough Technical Problems

    Leverage Programming Examples

    Manage Calibration Certificates

    Manage Assets Proactively

    Support. Elevated.

    The days of simple design are gone. You are pushing new limits. Your designs are redefining “state of the art.” Tools for designing and testing future requirements are evolving with you, but customer support has not. Until now.

    KeysightCare provides complete customer care, far beyond basic warranty, including the following:

    • committed response times for service requests
    • tracking equipment configuration to keep test assets current
    • proactive firmware and software notifications
    • software updates and enhancements
    • choices of service tiers to fit your business needs

    More to Explore

    Want help or have questions?